The Somerset on Grace Bay

We just left The Somerset. As you can see I do not review places often but felt some things needed to shared. Yes the staff is warm & friendly. Yes the villas are spacious. But if you are looking for convenience, this resort is not it. There is no room service, no hot tub, no espresso machine on property, hard to get a taxi, limited beach service, the pool restaurant closes at 6, no actual building for the kids club that they rave about… We went 3 days buying expensive bottled water at the pool restaurant before we realized you could get cold water from the pool or beach attendants. This is an example of the poor communication throughout. No one told us the restaurant was closed our first night. No one told us how to use the TVs in the villa or that the kids room had electric blackout shades and how to use them. No one told us most of the shops in Regent Village are closed on Sundays. I was told there was only yoga on Tuesdays but then found out after the fact it’s also on Thursdays. It was also very difficult to get chairs at the pool. I brought my 5 year old down at 9:30am to swim and all the chairs by the front pool were “claimed” yet no one was in them. Some of them didn’t come down till lunch. Incredibly rude and the staff should have intervened. We booked The Somerset during their Black Friday sale but as the trip was approaching, realized there were 2 beds booking for less per night so I reached out and asked for a complimentary upgrade. They happily obliged yet when we finally got the keys to our villa, it was obvious this is a villa they do not typically book. Yes it was clean but it was very run down with a roach problem. They moved us to a different 2 bed on a higher floor and that’s when I realized we received a faux upgrade. I found this property through an influencer whose family is obviously prioritized when they are here. While I still believe it is a nice resort, it was absolutely not for us and I do feel like we were duped by her and her instagram posts. It was obvious while we were here that returning families are prioritized by the staff.

We just returned from a perfect week at The Somerset on Grace Bay. Our family of 24 took over three floors of the Dundee building. Our adventure first began with Stevonya and the rest of the reservation team with lots of questions about accommodations and kitchen items in the units. Each question was thoroughly and patiently answered. Upon arrival you are greeted with cold towels and a refreshing beverage. While you are enjoying this your luggage is off to your unit. The units were each perfect in appearance and functionality. Once settled in the pools were just steps away. We had several kids with us ranging from 1 to 5. The easy entry pool was perfect for kids of all heights. The beach was just a hop, skip, and a jump away which made it easy for the young ones to transition from beach to pool several times a day. The guys in the pool / beach area could not have been more friendly or accommodating. The same is true of the dining staff that serves you either poolside or on the beach. This was my second visit to The Somerset and I am already planning our next stay in my mind.

The Somerset is always our go to for a relaxing vacation. The entire staff is friendly & go out of their way to make your stay so special. The rooms are so clean and offer great views. Would certainly recommend their breakfast to start your day, it's delicious. Would like to thank everyone for making our vacation so remarkable. From the general manager " Beverly " and reservationist " Stevonya " & "Tanya " it was a very smooth process to book our stay.

Very kid friendly. The rooms were very nice. The staff was helpful and friendly. The included breakfast is a great benny. I would definitely stay here again!

The staff was amazing! Property was beautiful perfect spot on grace bay! Bathrooms little outdated but that’s the least, we felt very safe walked to nearby restaurants and downtown area. Wonderful service.

My wife and I LOVED this hotel and will be back next year for sure.